{"id":357,"date":"2023-03-23T19:10:22","date_gmt":"2023-03-23T19:10:22","guid":{"rendered":"https:\/\/willowisp.eu\/?page_id=357"},"modified":"2023-03-29T06:29:44","modified_gmt":"2023-03-29T06:29:44","slug":"delivery-and-returns","status":"publish","type":"page","link":"https:\/\/willowisp.eu\/en\/delivery-and-returns\/","title":{"rendered":"Delivery and returns"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Delivery<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The items are shipped only to EU countries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We process and ship orders within 1-3 business days after the payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The lead time of the parcels in Lithuania is 1-2 working days and 2-14 working days in the EU&nbsp;countries, depending on the country. Before the purchase is made, it is possible to check the expected delivery date based on the delivery address information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The lead time may vary due to the national holidays.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The item that is not damaged can be returned within 14 days after the receipt. It must be unworn and in original packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The item you wish to return is your responsibility until it reaches us, so make sure it is properly packed and won&#8217;t be damaged during transportation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are not responsible for the items lost in transit, so please make sure you choose the safe shipping method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Important: we don\u2019t cover shipping costs of the returned item unless it is returned due to our mistake or poor quality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In case of a return, please contact us by e-mail: info@willowisp.eu, or by phone: at +370 620 18077.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once the refund is approved, the money will be transferred to your bank account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Items you wish to return should be sent to this address:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">UAB &#8220;Balta Manija&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Willowisp<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V. Kr\u0117v\u0117s Ave. 114a-13<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">50315 Kaunas, Lithuania<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exchange<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regrettably, we do not offer the possibility to exchange our items. If you decide to replace the purchased item with another one on our website, you will have to return it and submit a new order at <a href=\"https:\/\/willowisp.eu\">www.willowisp.eu<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delivery The items are shipped only to EU countries. We process and ship orders within 1-3 business days after the payment. The lead time of the parcels in Lithuania is 1-2 working days and 2-14 working days in the EU&nbsp;countries, depending on the country. Before the purchase is made, it is possible to check the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":["post-357","page","type-page","status-publish","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delivery and returns - Willowisp<\/title>\n<meta name=\"description\" content=\"Delivery The items are shipped only to EU countries. We process and ship orders within 1-3 business days after the payment. 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